Can you buy a digital workplace? If you did, what would it do? This five-part series analyzes Gartner Magic Quadrants to envision an architectural landscape for an integrated digital workplace to enable communications, content management, and mobile self-service. The goal is to bring ideas to the table for stakeholder discussions that strike a balance between enterprise integration and best-of-breed capabilities, to guide emerging strategies for digital workplace platforms and workforce enablement.
Part I: Overview
This section gives an introduction and an overview of each part in the series.
Major vendors like Microsoft, Cisco, IBM, Google, and SAP are all driving cloud and hybrid platforms for a digital workplace. This seamless user experience for communications, content, and self-service moves beyond traditional intranets and extranets to transform the future of work for the mobile consumer in digital business.
Let’s imagine that you, an intranet manager from internal communications or HR, or the business relationship manager from IT, have been given a charter to research and propose the enterprise platform for your enterprise digital workplace. IT and Finance leaders will address infrastructure cost and licensing, but the assumption is that some if not all infrastructure will move to the cloud. Your mission as a business sponsor is to select the fewest possible vendors who have the ability to execute on a complete vision for your new digital workplace. Your charter will extend the intranet into new realms, and change your role(s) in the company as a digital business platform owner and transformation steward.
You are looking for a seamless user experience with a mobile-first, cloud-first strategy. You want to simplify IT infrastructure and drive enterprise agility while providing the best possible productivity experience to your business users. You want a platform that will be quickly deployed and easily adopted, and you’re willing to accept some one-time costs for consolidation and migration to drive a future-proof platform vision for the next five years of your digital workplace. What would you recommend?
Gartner Magic Quadrant research is a compact and consistent way to compare vendors across the many capabilities needed in the digital workplace. This five-part series reviews Magic Quadrants for three core digital workplace functions, and envisions a dream-team platform for the ultimate digital workplace.
Part II: Communications
- Unified Communications (voice/video/IM/screensharing)
- Secure Email Gateways (SEG)
- Corporate Telephony
- Web Conferencing
- Group Video
- Social Software in the Workplace
- Communications Leaders Summary
Part III: Content
- Enterprise file sync and share (EFSS)
- Enterprise content management (ECM)
- Web content management (WCM)
- Enterprise Search
- Content Leaders Summary
Part IV: Mobile Self-Service
- Enterprise Mobility Management
- Business Productivity
- BI and Analytics
- HR Talent Management
- Sales Force Automation (CRM)
- Enterprise Resource Management (ERP) for HR and Finance
- Self-Service Leaders Summary
Part V: Dream Team for the Ultimate Digital Workplace
- Vendor Breadth of Capability
- Best of Breed
- Best in Class: Communications, Content, and Mobile Self-Service
- Can You Pick One Vendor?
A vendor not mentioned in a particular section did not make the Magic Quadrant for that section, even if it may appear on other Magic Quadrants. The introduction to each section highlights the GMQ leaders overall for that group of capabilities.
This independent research was conducted without a Gartner subscription, using GMQ reports licensed for distribution by Gartner or by leading vendors. The author is unaffiliated with Gartner or with any vendor.
- Part I: Overview
- Part II: Communications
- Part III: Content
- Part IV: Mobile Self-Service
- Part V: Dream-Team Platforms